Job Description
Are you passionate about technology and making a tangible impact in your community? Mecklenburg County is seeking a highly skilled IT Support Specialist to join our dynamic Public Sector team. In this role, you will be the frontline defender of our digital infrastructure, ensuring that county employees and citizens have reliable access to essential information systems.
We offer a competitive benefits package, including comprehensive health coverage, a robust retirement plan (NC 401k), and generous paid time off. If you thrive in a fast-paced environment and want to build a career with purpose, we want to hear from you.
Why Join Us?
- Work for a stable and essential organization serving over 1 million residents.
- Access ongoing professional development and training opportunities.
- Enjoy a collaborative and inclusive workplace culture.
Responsibilities
- Provide Tier 2 technical support to county staff via phone, email, and in-person, diagnosing and resolving hardware, software, and network issues.
- Manage and maintain user accounts, including Active Directory administration, access permissions, and password resets.
- Install, configure, and troubleshoot desktop operating systems (Windows) and productivity software (Microsoft Office Suite).
- Perform regular maintenance on computer hardware, printers, and peripherals to ensure optimal performance.
- Assist in the deployment of new hardware and software updates across multiple county departments.
- Document technical issues and resolutions in the Service Desk ticketing system to maintain accurate records.
- Collaborate with network administrators to ensure seamless connectivity and security protocols are followed.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field is required; Bachelor’s degree is preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or a related technical role.
- Valid certification such as CompTIA A+ or Microsoft Certified Professional (MCP) is highly desirable.
- Strong knowledge of Microsoft Windows operating systems, Active Directory, and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently as well as part of a team in a fast-paced government environment.
- Strong problem-solving skills and the ability to prioritize multiple requests effectively.