Job Description
Are you looking for a stable career with the peace of mind that comes with working for the State of Michigan?
We are currently seeking a skilled IT Support Specialist to join our dynamic team in Detroit. This is an excellent opportunity to work with cutting-edge technology while enjoying the stability and benefits of public service. We understand that financial consistency is key, which is why we offer a competitive salary structure and a commitment to weekly pay cycles.
In this role, you will serve as the primary point of contact for technical support, ensuring our government operations run smoothly and efficiently. If you are a problem-solver with a passion for technology and a desire to serve the community, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid on a weekly basis for your hard work.
- Competitive Salary: Earn between $45,000 and $65,000 annually based on experience.
- Comprehensive Benefits: Including health insurance, retirement plans, and paid time off.
- Professional Growth: Access to continuous learning and career advancement opportunities.
Responsibilities
- Troubleshoot and Repair: Diagnose, troubleshoot, and resolve hardware and software issues for staff across the Detroit office.
- System Administration: Maintain and update operating systems, security software, and network configurations to ensure data integrity.
- Help Desk Support: Respond to help desk tickets and service requests in a timely manner, providing clear technical guidance.
- Asset Management: Manage the inventory of IT equipment, including procurement, deployment, and disposal of laptops and peripherals.
- Security Compliance: Assist in enforcing state cybersecurity policies and protocols to protect sensitive government data.
- User Training: Conduct training sessions and workshops to educate staff on new software and best practices for IT security.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
- Experience: Minimum of 2-3 years of experience in technical support, IT help desk, or system administration.
- Technical Skills: Proficiency with Windows and Mac operating systems, Microsoft Office Suite, and troubleshooting hardware (printers, monitors, laptops).
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.
- Certifications: CompTIA A+ or Microsoft Certified Solutions Expert (MCSA) preferred but not required.
- Reliability: Must be able to work independently and as part of a collaborative team environment.