Job Description
Are you looking for a stable career with a purpose? The Tennessee State Government is seeking a skilled IT Support Specialist to join our dynamic team in Nashville. We offer competitive salaries, comprehensive benefits, and the satisfaction of serving your community. This is an excellent opportunity to work in a high-impact environment with a commitment to public service.
Why Join Us?
- Competitive Pay: Salary range of $45,000 - $60,000 depending on experience.
- Stability: Full-time employment with the State of Tennessee.
- Benefits: Comprehensive health, dental, and vision insurance, retirement plans, and paid time off.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware and software issues.
- Install, configure, and maintain computer systems, servers, and network equipment.
- Assist in the management of Active Directory and user account administration.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with network administrators to ensure system security and uptime.
- Conduct regular system updates and patch management.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field; or equivalent work experience.
- Proven experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent communication skills, with the ability to explain technical concepts to non-technical staff.
- Ability to work independently and prioritize multiple tasks in a fast-paced government environment.
- Background check and drug screening required.