Job Description
Are you seeking excellent benefits and stability in your career? The State of Florida is currently hiring for a dedicated Night Shift Customer Service Representative to join our team in Jacksonville, FL. This is a fantastic opportunity to serve your community while enjoying a predictable schedule and comprehensive health coverage.
We are looking for motivated individuals to handle high-volume inquiries, process tax payments, and resolve complex issues for residents across Florida and the broader region. If you are ready to advance your career in the public sector, apply today!
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $24.00 per hour depending on experience.
- Excellent Benefits: Access to comprehensive health, dental, and vision insurance, a generous retirement plan, and paid time off.
- Night Shift Premium: Enjoy a $2.00/hour differential for working overnight hours.
- Work-Life Balance: Stable full-time schedule allows you to plan your life around your shifts.
Don't miss this chance to work for a top-tier government agency. Apply today and secure your future with the State of Florida!
Responsibilities
- Respond to a high volume of incoming calls and emails from taxpayers and residents regarding tax inquiries, payments, and account status during the night shift.
- Process and verify tax payments, refunds, and adjustments accurately and efficiently using state-approved software systems.
- Research and resolve complex customer issues, escalating cases to supervisors when necessary to ensure compliance with state regulations.
- Maintain detailed and accurate records of all customer interactions, transactions, and resolutions in the department's database.
- Adhere to strict confidentiality protocols and state data privacy laws when handling sensitive personal and financial information.
- Collaborate with the day-shift team to ensure seamless handover of ongoing cases and operational continuity.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1-2 years of experience in customer service, call center operations, or a related field.
- Strong proficiency with computers and the ability to learn new software systems quickly.
- Excellent verbal and written communication skills with the ability to de-escalate difficult situations calmly.
- Ability to work independently and maintain high productivity levels during night shifts.
- Must be available to work rotating night shifts, including weekends and holidays as required by the agency.