Job Description
Join Texas's premier public service agency in a remote night shift role impacting communities statewide. This full-time position offers the flexibility of remote work while supporting critical state government operations after hours. Enjoy competitive benefits, career advancement, and the satisfaction of serving Texans from the comfort of your home.
Responsibilities
- Monitor and respond to after-hours constituent inquiries across state agency platforms
- Process emergency service requests and coordinate inter-agency communications
- Generate nightly operational reports and maintain digital documentation systems
- Provide technical support for state employee remote work tools
- Conduct compliance audits for overnight service delivery
- Collaborate with day-shift teams for seamless transition of critical tasks
- Participate in quarterly after-hours disaster response simulations
Qualifications
- High school diploma or equivalent; bachelor's degree preferred in public administration
- Minimum 2 years experience in government or customer service roles
- Proficiency with Microsoft Office Suite and remote collaboration tools
- Ability to work independently with minimal supervision during night hours
- Texas driver's license and reliable internet connection (minimum 50 Mbps)
- Strong written and verbal communication skills
- Ability to obtain and maintain state security clearance
- Experience with CRM systems (e.g., Salesforce, ServiceNow)