Job Description
Are you seeking a stable career within the UK Government with the flexibility of a night shift? HM Revenue & Customs (HMRC) is currently recruiting for a Night Shift Technical Support Officer to join our dynamic team in London.
In this pivotal role, you will ensure the continuity of our critical tax and customs services by maintaining IT systems and supporting staff during the night cycle. We offer a competitive salary, a comprehensive benefits package, and a pension scheme that is unmatched in the private sector.
Responsibilities
- Provide advanced technical troubleshooting and support to night-shift operations staff.
- Monitor and maintain server health and network security during off-peak hours.
- Perform routine data backups and system updates to prevent downtime.
- Respond to urgent IT incidents via the helpdesk ticketing system.
- Collaborate with the day-shift team to ensure seamless transition of IT duties.
Qualifications
- GCSEs (or equivalent) in English and Mathematics.
- Previous experience in IT support or a helpdesk environment.
- Strong understanding of UK data protection regulations (GDPR).
- Excellent problem-solving skills and ability to work independently.
- Flexibility to work 12-hour night shifts on a rotating roster.