Job Description
Launch your career in public service with our comprehensive paid training program for DMV Customer Service Representatives! We're seeking motivated individuals to join our Baltimore team in providing exceptional service to Maryland residents. No prior DMV experience required – we'll equip you with all necessary skills through our paid training academy. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a stable government-supported role.
What We Offer:
- 2-week paid training program covering DMV procedures, systems, and regulations
- Competitive hourly wage with performance-based increases
- Comprehensive health, dental, and vision insurance
- Paid time off and retirement savings plan
- Supportive team environment with career development pathways
Responsibilities
- Process driver's license, vehicle registration, and ID applications efficiently
- Provide accurate information on DMV policies, fees, and documentation requirements
- Assist customers with online services and kiosk transactions
- Resolve inquiries and complaints with professionalism and empathy
- Maintain secure handling of sensitive personal and vehicle data
- Collaborate with team members to optimize customer service workflows
- Participate in ongoing training to stay updated on DMV regulations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in documentation
- Basic computer proficiency with ability to learn new systems quickly
- Ability to remain calm and professional in high-pressure situations
- Pass background check and drug screening
- Valid Maryland driver's license (or ability to obtain one during training)
- Customer service experience preferred but not required