Job Description
Are you a people-oriented professional seeking a stable and impactful role in the heart of Washington, DC? DC State Licensing Services is currently accepting applications for dedicated Part-Time Customer Service Representatives. In this vital role, you will serve as the first point of contact for thousands of residents, ensuring they receive accurate information and efficient service for their licensing needs.
We pride ourselves on our modern facilities and commitment to public service excellence. Join a team where your contribution directly impacts the community. This position offers the flexibility of part-time work with the stability of a government-affiliated organization.
Responsibilities
- Greet and assist customers with a professional, welcoming demeanor upon arrival at the service center.
- Process driver’s license renewals, vehicle registrations, and identification card applications efficiently and accurately.
- Answer high-volume inbound phone calls and resolve customer inquiries regarding DMV policies, fees, and procedures.
- Utilize computer systems to update customer records, verify documentation, and issue receipts.
- Maintain a clean and organized service counter area to ensure a positive customer experience.
- Identify complex customer needs and route them to appropriate supervisors or specialized departments when necessary.
- Adhere to strict data privacy protocols and state regulatory standards during all transactions.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 1 year of customer service experience in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer navigation.
- Excellent verbal and written communication skills with the ability to explain complex information clearly.
- Ability to type at least 35-40 WPM.
- Strong problem-solving abilities and a patient, service-oriented attitude.
- Must be available to work a flexible schedule, including weekends and evenings, as required by peak demand.