Job Description
Join our dynamic team at Philadelphia DMV Services as a Part-Time Customer Service Representative! We're seeking friendly, detail-oriented professionals to assist residents with vehicle registration, license renewals, and DMV inquiries in a fast-paced environment. Enjoy flexible hours while making a tangible impact on our community's daily operations.
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with precision
- Provide accurate information on DMV procedures, fees, and documentation requirements
- Assist customers with online portal navigation and digital transactions
- Resolve customer inquiries and complaints professionally using de-escalation techniques
- Maintain organized digital and physical records of all transactions
- Collaborate with team members to ensure efficient workflow and customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or administrative experience
- Proficiency with Microsoft Office Suite and DMV software systems
- Excellent verbal communication and active listening skills
- Ability to handle sensitive information with confidentiality and professionalism
- Strong problem-solving abilities and attention to detail
- Valid Pennsylvania driver's license required