Job Description
We are seeking a dedicated and professional Part-Time Customer Service Representative to join the Wichita Department of Motor Vehicles. In this role, you will be the face of our agency, assisting thousands of residents with vehicle registration, license renewals, and title transfers. If you have excellent communication skills and a passion for public service, we want to hear from you.
Why Join Our Team?
- Stable, part-time schedule with predictable hours.
- Opportunity to work within a vital state government department.
- Comprehensive training provided for all systems.
Responsibilities
- Interact with customers face-to-face and over the phone to provide accurate information regarding DMV procedures.
- Process vehicle registrations, titles, and driver's license applications efficiently and accurately.
- Verify customer identities and review documentation for completeness and compliance.
- Handle cash, credit, and debit transactions with high attention to detail and accuracy.
- Resolve customer inquiries and complaints professionally, escalating complex issues when necessary.
- Maintain a clean and organized reception area and service counters.
- Stay updated on current state laws and DMV regulations to ensure compliance.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a high-volume environment is preferred.
- Basic computer proficiency and data entry skills.
- Strong verbal and written communication abilities.
- Ability to stand for extended periods and work at a service window.
- Must be able to pass a background check and drug screen.