Job Description
Join the U.S. Department of Veterans Affairs in a mission-driven part-time role supporting our nation's heroes. We're seeking a dedicated Veterans Service Representative to assist veterans with benefits claims and provide compassionate care in our Indianapolis office. Enjoy flexible scheduling while making a tangible impact in the veteran community.
This position offers competitive federal benefits including paid training, health insurance options, and retirement plans. Perfect for students, career-changers, or those seeking work-life balance without compromising purpose.
Responsibilities
- Process and adjudicate veterans' disability compensation claims
- Conduct benefits counseling sessions for veterans and dependents
- Review medical documentation for claim accuracy
- Maintain confidential case files in federal compliance systems
- Collaborate with medical professionals and legal teams
- Participate in quarterly quality assurance reviews
- Represent VA at community outreach events
Qualifications
- U.S. citizenship required
- Associate degree or 2 years customer service experience
- Proficiency in VA claims processing systems
- Exceptional communication and empathy skills
- Ability to handle sensitive information with discretion
- Basic knowledge of veterans' benefits programs
- Valid Indiana driver's license (if local travel required)
- Pass federal background investigation