Job Description
Are you seeking a stable, rewarding career in the public sector? The Michigan Department of Treasury is currently recruiting for a dedicated Pension Plan Specialist to join our Detroit team. We offer a comprehensive benefits package, generous paid time off, and a clear pathway for career advancement. This is an excellent opportunity for individuals looking to start a government career with no prior experience required.
In this role, you will serve as the first point of contact for retirees and beneficiaries regarding pension inquiries. You will play a critical role in ensuring the integrity of our state pension systems while providing exceptional service to Michigan citizens. If you are detail-oriented, empathetic, and looking to make a tangible impact in your community, we want to hear from you.
Responsibilities
- Respond to Inquiries: Provide accurate information and guidance to pension beneficiaries via phone, email, and in-person regarding benefit calculations, eligibility, and payment schedules.
- Process Documentation: Review and verify pension applications, claim forms, and required supporting documents for accuracy and completeness.
- Data Entry & Maintenance: Maintain up-to-date records within the state's pension management system, ensuring all data is entered with high precision.
- Compliance Support: Assist in ensuring all processing activities adhere to state and federal regulations governing public employee pensions.
- Issue Resolution: Investigate discrepancies in pension records and collaborate with senior analysts to resolve complex beneficiary issues.
- Customer Service: Maintain a professional, courteous demeanor in high-volume environments while managing sensitive financial information.
Qualifications
- Education: High School Diploma or GED required; Associateās degree in Business Administration, Finance, or a related field is preferred but not mandatory.
- Experience: No prior experience required. We provide comprehensive on-the-job training for all successful candidates.
- Skills: Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ability to learn proprietary database management systems quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex financial concepts to a non-technical audience.
- Attributes: High attention to detail, strong organizational skills, and a strong commitment to confidentiality and ethical standards.