Job Description
Join the Houston Police Department's elite communications team as a Police Dispatcher Trainee! This vital role is your gateway to a rewarding career in public safety, where you'll be the first point of contact during critical moments. We offer comprehensive training, career advancement opportunities, and the chance to make a real impact in one of America's largest cities.
Why Join HPD? Our dispatchers are the backbone of emergency response, providing life-saving support to officers and citizens. With competitive benefits, paid training, and a supportive work environment, HPD invests in your success. Start your journey today and become part of Houston's safety legacy.
Responsibilities
- Process emergency and non-emergency calls with precision and empathy
- Dispatch police units using CAD systems and radio communications
- Maintain detailed incident documentation and records
- Coordinate multi-agency responses during critical incidents
- Utilize NCIC databases for background checks and warrant verification
- Provide crisis intervention and de-escalation support
- Operate multiple communication systems simultaneously
Qualifications
- High school diploma or GED equivalent
- Valid Texas Class C driver's license
- Minimum 45 WPM typing certification
- Ability to pass extensive background check and polygraph
- Experience in customer service or high-pressure environments
- Proficiency with computer-aided dispatch (CAD) systems
- Ability to remain calm during emergency situations
- Basic knowledge of Houston geography preferred