Job Description
Are you looking for a challenging and rewarding career in public safety? The San Jose Police Department is urgently seeking dedicated individuals to join our elite team as Police Dispatcher Trainees. As a critical component of our emergency response system, you will play a vital role in saving lives, protecting our community, and ensuring public order. We offer comprehensive training programs, competitive benefits, and a supportive work environment for those ready to serve.
As a Dispatcher Trainee, you will be the voice of the department, responsible for managing high-stress situations with precision and empathy. This is an opportunity to make a real difference in the lives of San Jose residents. Apply today to start your journey in emergency communications.
Responsibilities
- Receive and process incoming emergency and non-emergency calls from the public with high accuracy and urgency.
- Dispatch law enforcement, fire, and medical personnel to incident scenes using computer-aided dispatch (CAD) systems.
- Maintain constant, clear, and professional communication with field units via radio and telephone.
- Enter and update incident reports and criminal records in departmental databases in a timely manner.
- Prioritize incoming calls based on severity and resource availability to ensure the most critical incidents are addressed first.
- Provide accurate information, directions, and assistance to citizens in need of police or city services.
- Assist in the training and mentorship of new dispatchers while adhering to strict departmental protocols.
Qualifications
- High school diploma or GED required.
- Valid California Class C Driver’s License and a satisfactory driving record.
- Excellent written and verbal communication skills; ability to speak clearly over radio communications.
- Strong typing skills and proficiency with computer systems.
- Ability to remain calm, composed, and make quick decisions under high-pressure situations.
- U.S. Citizenship is required.
- Ability to work rotating shifts, including nights, weekends, and holidays.