Job Description
Are you looking for a meaningful career where you can make a real difference in your community? The City of Durham Police Department is seeking dedicated individuals to join our team as Police Dispatcher Trainees. This is an exceptional opportunity for those looking to enter the field of public safety with no prior experience required. We provide comprehensive on-the-job training to help you succeed in this critical role.
In this position, you will serve as the lifeline between the public and emergency responders. You will answer calls for service, coordinate the deployment of police, fire, and medical units, and ensure the safety of Durham’s citizens. If you possess strong communication skills and a desire to serve, we want to hear from you.
Why Join Us?
- Career Growth: A clear path for advancement within the public safety sector.
- Training: Full training program provided for new hires.
- Benefits: Comprehensive health, dental, and vision insurance, paid time off, and retirement plans.
- Community Impact: Be the voice that helps save lives and keeps our city safe.
Responsibilities
- Receive and process incoming emergency and non-emergency calls via telephone and radio, utilizing Computer Aided Dispatch (CAD) systems.
- Dispatch police, fire, and emergency medical services (EMS) units to the scene of incidents in a timely and accurate manner.
- Maintain accurate and up-to-date records of calls, logs, and incident reports.
- Provide critical information and instructions to callers and first responders to ensure public safety.
- Monitor radio frequencies and alert systems to identify and respond to emergencies.
- Perform general clerical duties and assist in the maintenance of dispatch equipment.
Qualifications
- Must be at least 18 years of age.
- High School Diploma or GED equivalent is required.
- Valid North Carolina Driver’s License with a safe driving record.
- Ability to type at a minimum speed of 35 words per minute.
- Must be able to work rotating shifts, including nights, weekends, and holidays.
- Strong verbal and written communication skills with the ability to remain calm under pressure.
- Willingness to complete a background check and medical evaluation.