Job Description
Join the Raleigh Police Department as a Police Dispatcher Trainee and launch your career in public safety! We're seeking motivated individuals with exceptional communication skills to serve as the critical lifeline between our community and emergency responders. Enjoy a flexible schedule that accommodates work-life balance while receiving comprehensive training in emergency protocols, radio operations, and crisis management. This entry-level position offers competitive pay, comprehensive benefits, and clear pathways to advancement within the department. No prior experience required – we provide all necessary training to prepare you for this vital role.
Responsibilities
- Process emergency and non-emergency calls with speed and accuracy
- Dispatch appropriate police units using CAD/RMS systems
- Maintain precise radio communications during critical incidents
- Enter/update call data and incident reports in real-time
- Provide crisis intervention and de-escalation support
- Coordinate with other emergency agencies (EMS, Fire)
- Adhere to all NENA and NCIC protocols
Qualifications
- High school diploma or equivalent required
- Typing minimum 40 WPM with accuracy
- Ability to multitask in high-pressure environments
- Strong verbal communication and listening skills
- Valid driver's license with clean record
- Pass background check and polygraph examination
- Must be 18+ years old and US citizen
- Ability to work rotating shifts including nights/weekends