Job Description
Are you ready to serve your community and work in a high-impact, fast-paced environment? The City of Chandler is currently seeking dedicated individuals to join our Public Safety team as Police Dispatcher Trainees. This is an Immediate Hire opportunity for motivated candidates looking to start a rewarding career in emergency communications.
As a Dispatcher Trainee, you will be the vital link between the public and emergency responders. We offer comprehensive training, competitive benefits, and a supportive culture. If you have excellent communication skills and the ability to think critically under pressure, we want to hear from you.
Responsibilities
- Receive and Process Calls: Answer incoming emergency (911) and non-emergency calls efficiently, gathering critical information and dispatching appropriate law enforcement, fire, and medical units.
- Unit Dispatch: Utilize CAD (Computer-Aided Dispatch) systems to track the location and status of all emergency units in real-time to ensure optimal response times.
- Information Management: Maintain accurate and up-to-date records of calls, incidents, and resource logs in accordance with departmental standards.
- Crisis Intervention: Provide calm, clear instructions to callers during high-stress situations and coordinate multi-agency responses when necessary.
- Inter-agency Communication: Facilitate seamless communication between dispatch, field officers, and other municipal departments.
Qualifications
- Education: High School Diploma or GED required.
- License: Valid Arizona Class D Driver’s License and a good driving record required.
- Experience: Previous experience in customer service, call center, or public safety is preferred but not mandatory for the Trainee role.
- Skills: Strong typing skills (40+ wpm) and proficiency with computer systems are essential.
- Attributes: Must possess the ability to remain calm under pressure, have excellent verbal and written communication skills, and work rotating shifts including nights, weekends, and holidays.