Job Description
Are you seeking a meaningful career in public safety? The City of Boston - Department of Emergency Services is currently accepting applications for our Police Dispatcher Trainee position. This is an incredible opportunity to serve your community, work in a high-paced environment, and start a long-term career in law enforcement communication.
We are looking for individuals who are calm under pressure, possess excellent multi-tasking abilities, and have a passion for helping others. As a Trainee, you will undergo comprehensive on-the-job training to learn emergency call handling, radio dispatch procedures, and crisis intervention techniques.
Why Apply?
- Competitive hourly wage ($20 - $30/hr).
- Comprehensive benefits package including health, dental, and vision.
- Retirement plan with City of Boston.
- Professional growth and career advancement opportunities.
Responsibilities
- Receive and accurately process emergency and non-emergency 911 calls and inquiries.
- Dispatch law enforcement, fire, and medical personnel to incident locations.
- Maintain accurate logs and records of all dispatch activities and unit status.
- Monitor radio frequencies and CCTV systems for real-time situational awareness.
- Provide emergency instructions and support to callers until responders arrive.
- Collaborate with other dispatchers and field units to coordinate resources effectively.
- Train under senior dispatchers to master CAD (Computer Aided Dispatch) systems.
Qualifications
- High School Diploma or GED required.
- Must possess a valid Driver's License in good standing.
- Excellent verbal and written communication skills.
- Ability to type 40+ words per minute accurately.
- Calm demeanor and ability to remain composed in high-stress situations.
- Strong problem-solving and decision-making abilities.
- Previous experience in customer service or emergency response is a plus but not mandatory.
- U.S. Citizenship is required.