Job Description
Are you seeking a meaningful career in public safety? The Santa Ana Police Department is urgently hiring a Police Dispatcher Trainee to join our elite communications team. In this pivotal role, you will serve as the lifeline between our community and our officers, handling critical 911 calls and coordinating emergency responses. We provide comprehensive training and a clear pathway to certification, making this the perfect opportunity to launch or advance your career in law enforcement support.
Why Join Us?
We are committed to excellence in community service. As a dispatcher trainee, you will gain hands-on experience with state-of-the-art technology while learning from seasoned professionals. If you have a calm demeanor under pressure and a passion for helping others, we want to hear from you.
Responsibilities
- Receive & Process Calls: Answer, screen, and accurately process emergency and non-emergency calls for service from the public.
- Dispatch Operations: Dispatch law enforcement, fire, and medical units to appropriate locations based on incident details and unit availability.
- Maintain Logs: Ensure accurate and timely recording of all dispatch activities, calls for service, and incident reports in the CAD system.
- Radio Communication: Maintain clear, professional, and concise communication with field officers via radio and telephone.
- Crisis Management: Provide critical information and support to callers in distress, maintaining composure during high-stress situations.
- Unit Coordination: Monitor patrol unit locations and status to optimize response times and resource allocation.
- Public Assistance: Assist the public with general information, directions, and non-emergency assistance.
Qualifications
- Age Requirement: Must be at least 18 years of age.
- Education: High school diploma or GED equivalent required.
- Driver's License: Valid California Driver’s License required.
- Communication Skills: Excellent written and verbal communication skills with the ability to speak clearly and listen attentively.
- Computer Literacy: Basic computer skills and the ability to learn new software systems quickly.
- Stamina: Ability to sit for extended periods and work rotating shifts, including nights, weekends, and holidays.
- Professionalism: High level of emotional stability and the ability to work independently and as part of a team.