Job Description
Join Tampa's elite Public Safety Communications team and become the lifeline of our city's emergency response operations. As a Communications Officer, you'll be the critical first point of contact during emergencies, dispatching police, fire, and medical services with precision and compassion. We offer comprehensive training, career advancement opportunities, and a benefits package including health insurance, retirement plans, and paid time off. Make a tangible impact in your community while working in a state-of-the-art facility with cutting-edge technology. Tampa values diversity and is an equal opportunity employer committed to fostering an inclusive workplace.
Responsibilities
- Receive and prioritize emergency calls via 911 and non-emergency lines
- Dispatch appropriate public safety units using CAD/RMS systems
- Maintain accurate incident documentation and radio communications
- Provide crisis intervention and caller guidance during emergencies
- Coordinate multi-agency responses during critical incidents
- Operate specialized communication equipment and software
- Adhere to NENA and NCAP certification standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1-year customer service or call center experience
- Ability to multitask in high-stress environments
- Strong typing skills (40+ WPM) and computer proficiency
- Valid Florida driver's license with clean record
- Pass background check, drug screening, and psychological evaluation
- Ability to work rotating shifts including nights/holidays
- Must obtain NENA and NCAP certifications within 12 months