Job Description
Join Colorado Springs' award-winning Public Safety Communications team and become a vital link in emergency response. We're seeking a dedicated Communications Specialist to handle 911 calls and coordinate critical services. Enjoy competitive benefits, professional development opportunities, and the satisfaction of serving your community.
Our team operates 24/7 in a state-of-the-art facility, providing cutting-edge technology and supportive work environment. We value integrity, teamwork, and quick thinking in high-pressure situations.
Responsibilities
- Process emergency and non-emergency calls for police, fire, and medical services
- Dispatch appropriate emergency units using CAD/RMS systems
- Maintain accurate call logs and incident documentation
- Provide pre-arrival medical instructions via phone
- Coordinate multi-agency responses during critical incidents
- Operate radio communication systems and specialized equipment
- Adhere to strict confidentiality and HIPAA compliance standards
Qualifications
- High school diploma or GED equivalent required
- Minimum 1 year customer service or call center experience
- Ability to pass comprehensive background check and drug screen
- Valid Colorado driver's license
- Typing speed of 40+ WPM with 95% accuracy
- Basic computer proficiency with willingness to learn specialized software
- Ability to remain calm and think clearly in emergency situations
- Shift flexibility including nights, weekends, and holidays