Job Description
Join San Jose's elite Public Safety team as a Weekend Shift Dispatcher! This critical role ensures seamless emergency response coordination during peak weekend hours. You'll be the lifeline connecting citizens with first responders while maintaining the highest standards of professionalism and accuracy in high-pressure situations. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve your community with flexible weekend scheduling.
Responsibilities
- Process 911 calls and emergency dispatches with exceptional speed and accuracy
- Operate CAD/RMS systems and radio communication protocols
- Coordinate with law enforcement, fire, and medical units during critical incidents
- Maintain detailed logs of all communications and activities
- Provide crisis intervention and pre-arrival instructions to callers
- Adhere to all state and departmental protocols for emergency response
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year dispatch or customer service experience
- Valid California Class C driver's license
- Ability to pass background check and psychological evaluation
- Proficiency in multitasking and decision-making under pressure
- Typing speed of 40+ WPM with high accuracy
- Ability to work rotating weekend shifts (Fri-Sun)