Job Description
Join Kansas City's dynamic municipal team as a Public Service Representative! This immediate hire opportunity offers a chance to serve residents directly while supporting critical government operations. Perfect for detail-oriented professionals seeking meaningful community impact with flexible scheduling. Enjoy competitive pay, comprehensive training, and a collaborative environment dedicated to public excellence.
Responsibilities
- Respond to citizen inquiries via phone, email, and in-person regarding city services
- Process permits, licenses, and administrative documentation with precision
- Collaborate with department heads to resolve complex service issues
- Maintain accurate records in government databases and filing systems
- Support emergency response coordination during critical city events
- Conduct public outreach programs to enhance civic engagement
- Assist with special projects under departmental directives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or administrative experience
- Proficiency with Microsoft Office Suite and data entry systems
- Strong communication skills with ability to handle diverse populations
- Ability to pass background check and drug screening
- Knowledge of Kansas City municipal processes a plus
- Flexibility to work rotating shifts including weekends
- Valid Missouri driver's license required