Job Description
Are you looking for a stable career with the City of Los Angeles? We are currently seeking dedicated individuals to join our Public Service team. This is an excellent opportunity for those seeking a reliable government career with weekly pay and comprehensive benefits.
As a Public Service Representative, you will be the face of the City, assisting residents with inquiries, processing documentation, and ensuring our public facilities run smoothly. We value professionalism, integrity, and a strong work ethic. If you are ready to serve your community and secure a long-term position with a leading government agency, apply today.
Responsibilities
- Handle high-volume citizen inquiries via phone, email, and in-person regarding City services, permits, and programs.
- Process applications and paperwork accurately and efficiently for various city departments to ensure timely service.
- Maintain and update records in our database systems to ensure data integrity and compliance with city regulations.
- Assist the public with navigation of City facilities and provide clear directions regarding local events and services.
- Collaborate with interdepartmental teams to resolve complex service issues and improve constituent satisfaction.
- Operate standard office equipment, including scanners, printers, and telecommunication systems.
- Monitor and report on service metrics to identify areas for operational improvement.
Qualifications
- High School Diploma or GED equivalent required.
- Minimum of 2 years of experience in customer service, public administration, or a related field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry skills.
- Strong verbal and written communication skills with the ability to explain complex information clearly to diverse populations.
- Ability to pass a background check and obtain a government security clearance.
- Reliable transportation is required for this position.