Job Description
Are you seeking a stable career with the security of government employment and the immediate financial benefit of a weekly paycheck? The City of Houston is currently seeking a dedicated Public Services Assistant to join our high-performing team in the Department of Public Works. In this pivotal role, you will serve as the first point of contact for residents, ensuring the efficient delivery of public services while maintaining the highest standards of civic integrity.
We offer a comprehensive benefits package, including health insurance, retirement plans, and a weekly pay schedule that puts money in your pocket sooner. If you are detail-oriented, service-driven, and looking to make a tangible impact in your community, we want to hear from you.
Why Join Us?
- Weekly Pay Schedule for immediate financial stability
- Competitive salary within the government sector
- Comprehensive health and dental benefits
- Pension and retirement plans
- Career advancement opportunities within the city
Responsibilities
- Receive, screen, and route incoming public inquiries regarding permits, zoning, and code enforcement via phone, email, and in-person.
- Process applications and documentation for municipal services with high accuracy and adherence to government regulations.
- Maintain accurate and up-to-date digital and physical records of citizen interactions and service requests.
- Assist in the coordination of public works inspections and community outreach events.
- Perform data entry and generate reports to assist management in decision-making processes.
- Resolve customer complaints and escalations efficiently while maintaining a professional and empathetic demeanor.
Qualifications
- High School Diploma or GED required; Associate’s degree in Public Administration or a related field is preferred.
- Minimum of 2 years of experience in an administrative, customer service, or government-related role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new database software quickly.
- Strong written and verbal communication skills with the ability to explain complex regulations to the public clearly.
- Ability to work independently and as part of a team in a fast-paced government environment.
- Must pass a background check and drug screening as required by city policy.