Job Description
Join Jacksonville's dynamic public sector team as a Public Services Coordinator. This pivotal role bridges community needs with government services, ensuring residents receive exceptional support across municipal programs. You'll work in a collaborative environment at our historic St. James Building, contributing directly to our mission of creating a more responsive and efficient government for Florida's largest city. We offer competitive benefits, professional development opportunities, and the chance to make tangible impacts in people's lives.
Responsibilities
- Coordinate cross-departmental service delivery initiatives across 10+ municipal divisions
- Manage constituent case resolution through digital and in-person channels
- Develop public-facing communications for policy implementations
- Analyze service metrics to optimize resource allocation
- Lead community outreach events in 6 priority districts
- Train staff on new service protocols and digital platforms
- Collaborate with elected officials on constituent feedback integration
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years government or public sector experience
- Proficiency in CRM systems (Salesforce GovCloud preferred)
- Valid Florida driver's license
- Advanced knowledge of Florida Sunshine Law compliance
- Experience with grant administration for community programs
- Strong conflict resolution and mediation skills
- Ability to obtain security clearance for sensitive data handling