Job Description
Join our dynamic team at the City of San Jose and make a meaningful impact in our community! We're seeking a dedicated Public Services Coordinator to enhance citizen engagement and streamline governmental operations. This pivotal role bridges the gap between residents and essential services, ensuring efficient delivery of public programs. If you're passionate about public service and possess exceptional organizational skills, we encourage you to apply today.
Responsibilities
- Manage constituent inquiries and complaints through multiple channels
- Coordinate interdepartmental projects for public service initiatives
- Analyze service delivery metrics to identify improvement opportunities
- Develop community outreach programs and engagement strategies
- Prepare detailed reports for city council and department heads
- Oversee volunteer programs supporting city services
- Ensure compliance with municipal regulations and policies
Qualifications
- Bachelor's degree in Public Administration, Political Science, or related field
- 3+ years of experience in government or nonprofit administration
- Advanced proficiency in CRM systems and data analytics tools
- Strong written and verbal communication skills
- Proven ability to manage multiple projects simultaneously
- Knowledge of California municipal regulations
- Experience with community engagement methodologies
- Certification in Public Administration (CPM) preferred