Job Description
Are you seeking a stable career with excellent benefits and the freedom of remote work? Memphis Public Sector Solutions is currently hiring a dedicated Government Case Manager for our night shift operations in Memphis, TN.
In this role, you will play a critical part in serving our community by managing inquiries, processing sensitive documents, and ensuring compliance with federal regulations during off-hours. We pride ourselves on our high-converting environment and offer a competitive compensation package for the right candidate.
Responsibilities
- Manage high-volume incoming calls, emails, and portal inquiries from citizens regarding government services.
- Process and verify sensitive documentation, ensuring 100% data accuracy and compliance.
- Maintain strict confidentiality and adhere to security protocols for remote access.
- Document all interactions accurately in our secure government database systems.
- Escalate complex issues to the appropriate supervisors or specialized departments promptly.
- Assist in the training and onboarding of new night shift team members.
Qualifications
- High school diploma or GED required; Associate’s degree in Public Administration or related field preferred.
- Proven experience in customer service, government operations, or administrative support.
- Must be legally authorized to work in the United States.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and government case management software.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong typing skills (35+ WPM) and attention to detail.