Job Description
Join our award-winning team at the Los Angeles County DMV and become a vital part of serving over 10 million residents. We're seeking passionate professionals to transform complex vehicle registration processes into seamless experiences. Enjoy competitive benefits, career advancement pathways, and the opportunity to shape public service excellence in California's most dynamic city.
Responsibilities
- Process vehicle registrations, title transfers, and driver license transactions with 99.8% accuracy
- Resolve customer inquiries using multi-channel support (in-person, phone, digital)
- Utilize proprietary DMV systems to verify documentation and process payments
- Collaborate with law enforcement agencies for compliance documentation
- Maintain strict confidentiality of customer PII and transaction records
- Conduct quality assurance audits of completed transactions
- Train new associates on departmental procedures and systems
Qualifications
- Minimum 3 years customer service experience in regulated environments
- Proficiency with DMV-specific software (e.g., STAR, VSDS)
- Valid California Class C driver's license required
- Spanish bilingual certification preferred
- Ability to process 40+ transactions per shift during peak hours
- Experience with payment processing systems (ACH, credit cards)
- Notary public certification within 90 days of hire