Job Description
Join our award-winning team at the Texas DMV and become a vital part of serving Fort Worth residents! We're seeking a dedicated Senior Customer Service Representative to deliver exceptional service in our bustling downtown office. Enjoy competitive benefits, professional growth opportunities, and the chance to make a real impact in your community.
Responsibilities
- Process vehicle registrations, title transfers, and driver's license applications with 99% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to manage transactions and maintain digital records
- Train and mentor new team members on service protocols
- Collaborate with law enforcement agencies for compliance verification
- Implement process improvements to reduce customer wait times by 15%
Qualifications
- 3+ years of customer service experience in a government or regulated industry
- Proficiency in DMV systems (e.g., TxTITAN, TxDL) or similar platforms
- Bi-lingual fluency in English/Spanish (required)
- Valid Texas Class C Driver's License
- Ability to pass federal background check and drug screening
- Advanced conflict resolution skills with documented success metrics