Job Description
Join California's premier public service team as a Senior DMV Customer Service Representative in Stockton! We're seeking dynamic professionals to deliver exceptional service to our diverse community. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment. Make a meaningful impact while working flexible schedules including weekends. Apply now to become part of our award-winning team dedicated to excellence in public service.
Responsibilities
- Provide exceptional in-person and phone customer service for DMV transactions including license renewals, vehicle registrations, and title transfers
- Process complex documentation with precision while maintaining strict compliance with state regulations
- Resolve customer inquiries and complaints using de-escalation techniques and problem-solving expertise
- Utilize DMV systems efficiently to process transactions and maintain accurate records
- Train new staff on department procedures and customer service best practices
- Collaborate with cross-functional teams to improve service delivery processes
Qualifications
- Minimum 2 years of customer service experience in a high-volume environment
- Proficiency with computer systems and ability to learn specialized software quickly
- Valid California Driver's License with clean driving record
- Strong problem-solving abilities and conflict resolution skills
- Excellent communication skills in English and Spanish preferred
- Ability to work flexible shifts including weekends and holidays
- Pass thorough background check and drug screening