Job Description
Join Michigan's premier public service team as a Senior DMV Customer Service Representative in Detroit. We're seeking passionate individuals to deliver exceptional service to residents navigating vehicle registration, driver licensing, and titling services. Enjoy competitive benefits, career growth opportunities, and the chance to make a direct impact on our community's daily operations.
Our ideal candidate thrives in fast-paced environments, possesses deep knowledge of Michigan's vehicle regulations, and excels at resolving complex customer inquiries with professionalism and empathy. If you're ready to advance your career in public service while serving Detroit residents, apply today!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 99% accuracy
- Resolve complex customer inquiries regarding traffic tickets, commercial licenses, and vehicle regulations
- Utilize state-of-the-art DMV software to update records and process payments efficiently
- Train junior representatives on department procedures and regulatory compliance
- Maintain organized digital and physical documentation for audit compliance
- Collaborate with law enforcement agencies on vehicle-related investigations
- Implement process improvements to reduce customer wait times by 15%
Qualifications
- 3+ years of customer service experience in government or regulated industries
- Expert knowledge of Michigan vehicle codes and DMV procedures
- Proficiency in MS Office Suite and state-mandated DMV systems
- Valid Michigan driver's license with clean driving record
- Bilingual proficiency in English and Spanish preferred
- Ability to remain composed during high-pressure situations
- Associate's degree in Public Administration or related field required
- Experience with conflict resolution and de-escalation techniques