Job Description
Join our award-winning customer service team at the Metropolitan Transit Authority and elevate your career with one of Minneapolis' most sought-after government roles. We're seeking a dynamic Senior DMV Customer Service Representative to deliver exceptional service to our diverse community. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment where your expertise truly makes a difference. Apply today and become part of our commitment to excellence in public service.
Responsibilities
- Manage complex DMV transactions including license renewals, vehicle registrations, and title transfers with precision and efficiency
- Resolve escalated customer inquiries regarding state regulations, fees, and compliance requirements
- Maintain accurate digital records using proprietary DMV systems while ensuring 100% data integrity
- Train junior staff on department protocols and emerging DMV technologies
- Contribute to process improvement initiatives to enhance service delivery metrics
- Collaborate with law enforcement agencies on compliance verification and fraud prevention
- Present professional conduct during high-pressure situations including regulatory audits
Qualifications
- 5+ years of customer service experience with 2+ years in DMV/government sector
- Expert knowledge of Minnesota state vehicle and licensing regulations
- Proficiency in DMV-specific software systems (e.g., MN Vehicle Services Portal)
- Exceptional conflict resolution and de-escalation skills
- Valid Minnesota driver's license with clean driving record
- Ability to process 50+ transactions daily while maintaining 98% accuracy
- Spanish language proficiency preferred
- Associate's degree in Public Administration or related field required