Job Description
Join Tampa Bay Motor Services as a Senior DMV Customer Service Representative and become the face of our premier vehicle registration and licensing services! We're seeking a dynamic professional to deliver exceptional service to Florida residents in our Tampa headquarters. Enjoy competitive benefits, career growth opportunities, and a supportive team environment dedicated to excellence.
Why Tampa Bay Motor Services?
- Industry-leading training and certification programs
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Generous paid time off
- Modern downtown workspace with Tampa Bay views
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with 99% accuracy
- Resolve complex customer inquiries using state-specific DMV regulations and systems
- Train and mentor new customer service representatives
- Collaborate with law enforcement agencies and third-party vendors
- Maintain detailed transaction records in secure government databases
- Implement process improvements to reduce wait times by 15%
- Conduct bilingual (English/Spanish) services when required
Qualifications
- 3+ years of DMV or government customer service experience
- Proficiency in Florida DMV systems (HSMV, FAST) and Microsoft Office Suite
- Ability to handle sensitive documents with confidentiality
- Strong conflict resolution skills for high-stress situations
- Valid Florida driver's license with clean record
- Associate's degree in Public Administration or related field
- Spanish fluency required (written and verbal)
- FBI background clearance certification