Job Description
Join California's premier public service agency as a Senior DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service in our bustling Los Angeles location. Enjoy competitive benefits, career advancement opportunities, and the chance to make a tangible impact on your community. Our award-winning team prioritizes employee growth and work-life balance. Apply now to start your rewarding career in public service!
Responsibilities
- Process complex driver license, vehicle registration, and ID transactions with precision
- Resolve customer inquiries using multi-channel communication (in-person, phone, email)
- Utilize DMV systems to verify documentation and ensure regulatory compliance
- Train junior staff on procedures and service standards
- Collaborate with law enforcement agencies on fraud prevention initiatives
- Maintain accurate transaction records and generate performance reports
- Support community outreach events promoting safe driving practices
Qualifications
- Minimum 3 years customer service experience in high-volume environment
- Proficiency in DMV-specific software and databases
- Valid California Class C driver's license
- Fluency in English and Spanish (bilingual preferred)
- Strong conflict resolution and de-escalation skills
- Ability to handle sensitive information with confidentiality
- Professional certification in public service (e.g., CPSM) a plus
- Ability to work flexible shifts including weekends