Job Description
Join California's premier public service team as a Senior DMV Customer Service Representative in Stockton! We're seeking dynamic professionals to deliver exceptional service to our diverse community while supporting critical transportation infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a stable government environment.
Responsibilities
- Process vehicle registrations, driver's licenses, and ID transactions with 100% accuracy
- Resolve complex customer inquiries regarding DMV policies and procedures
- Utilize specialized software to manage transactions and maintain digital records
- Train junior staff on service protocols and compliance standards
- Implement process improvements to enhance customer experience and efficiency
- Collaborate with law enforcement agencies on regulatory compliance matters
- Conduct multilingual services for non-English speaking customers
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficiency in DMV-specific systems and knowledge of California vehicle codes
- Exceptional conflict resolution and de-escalation skills
- Bilingual proficiency in Spanish or Vietnamese preferred
- Ability to multitask in high-volume, fast-paced environment
- Valid California driver's license with clean record
- Associates degree in Public Administration or related field