Job Description
Join California's premier transportation agency as a Senior DMV Customer Service Specialist in Oakland. We offer competitive compensation, comprehensive benefits, and the opportunity to serve your community while advancing your career in public service. Our Oakland facility is seeking experienced professionals to deliver exceptional service to diverse clientele.
This high-impact role requires exceptional communication skills and technical expertise in DMV processes. We provide extensive training and career advancement opportunities for dedicated team members. Enjoy a supportive work environment with flexible scheduling options.
Responsibilities
- Process complex driver's license and vehicle registration transactions with 99% accuracy
- Resolve escalated customer inquiries regarding DMV policies and procedures
- Utilize specialized software for document verification and record management
- Train junior staff on DMV systems and customer service protocols
- Collaborate with law enforcement agencies for fraud prevention cases
- Conduct bilingual customer consultations (English/Spanish preferred)
- Implement process improvements to reduce wait times by 25%
Qualifications
- Minimum 3 years of customer service experience in regulated environments
- Proficiency in DMV-specific systems (e.g., STAR, FAST)
- Bilingual fluency (English/Spanish) required
- Valid California Class C driver's license
- Ability to pass DOJ background check and fingerprinting
- Associate's degree in Public Administration or related field
- Experience with conflict resolution techniques
- Knowledge of California Vehicle Code Title 5