Job Description
Join Tennessee's premier public service team as a Senior DMV Customer Service Specialist in vibrant Nashville! We're seeking passionate individuals to deliver exceptional service to our community while modernizing driver licensing processes. This role offers competitive benefits, career growth opportunities, and the chance to make a tangible impact on residents' daily lives. If you thrive in fast-paced environments and possess exceptional communication skills, apply today to join our award-winning team!
Responsibilities
- Process driver's licenses, vehicle registrations, and titling requests with 99% accuracy
- Resolve complex customer inquiries regarding DMV regulations and procedures
- Train new staff on service protocols and technology systems
- Implement process improvements to reduce wait times by 25%
- Collaborate with law enforcement agencies on compliance matters
- Maintain detailed transaction records and generate monthly performance reports
- Support digital transformation initiatives for online service platforms
Qualifications
- Minimum 3 years of customer service experience in government or regulated industry
- Proficiency in DMV-specific software and Microsoft Office Suite
- Tennessee Class C driver's license with clean driving record
- Bilingual Spanish certification (preferred)
- Ability to handle high-pressure situations with empathy and professionalism
- Strong problem-solving skills for resolving procedural discrepancies
- Experience with compliance documentation and audit preparation
- Associate's degree in Public Administration or related field