Job Description
Make an Impact in Your Community
Are you a tech-savvy professional looking to make a tangible impact in your community? Bernalillo County is seeking a skilled Senior IT Support Specialist to join our dynamic IT team. We offer a competitive salary, excellent benefits, and the opportunity to serve the residents of Albuquerque in a meaningful way.
About the Role
The Senior IT Support Specialist will serve as the first point of contact for county employees, providing advanced technical troubleshooting, hardware and software support, and ensuring the integrity of our local and cloud-based infrastructure. You will work in a collaborative environment that values innovation, security, and efficiency.
Responsibilities
- Advanced Technical Support: Provide Tier 2 and Tier 3 troubleshooting for hardware, software, and network issues affecting county operations.
- Hardware Management: Manage the lifecycle of workstations, printers, and mobile devices, including deployment and maintenance.
- Network Administration: Monitor network performance, troubleshoot connectivity issues, and assist in the administration of local area networks (LAN).
- Security Compliance: Ensure compliance with county IT security policies and assist in the implementation of security measures to protect sensitive data.
- Vendor Liaison: Coordinate with external vendors for service contracts, maintenance, and hardware procurement.
- Documentation: Maintain accurate technical documentation and create knowledge base articles for common issues.
- Team Collaboration: Mentor junior IT staff and participate in on-call rotation for critical system outages.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- Experience: Minimum of 3-5 years of progressively responsible experience in IT support or systems administration.
- Certifications: CompTIA A+, Network+, or Security+ certification is required; CCNA or Azure certification is a plus.
- Technical Skills: Proficiency with Windows 10/11, Microsoft Office Suite, Active Directory, and remote desktop tools.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proven track record of resolving complex technical problems efficiently.
- Availability: Willingness to work occasional overtime during system migrations or critical outages.