Job Description
Join the City of San Jose's Emergency Communications Center as a Senior Public Safety Dispatcher and become a vital lifeline for our community. We're seeking experienced professionals to manage high-stakes emergency calls and coordinate critical response services. This rewarding role offers competitive benefits, career advancement opportunities, and the chance to make a real impact in public safety.
Responsibilities
- Process 911 and non-emergency calls with exceptional speed and accuracy
- Dispatch police, fire, and medical resources during emergency situations
- Maintain detailed call logs and incident documentation using CAD/RMS systems
- Provide crisis intervention and pre-arrival medical instructions to callers
- Coordinate multi-agency responses during large-scale incidents
- Mentor junior dispatch staff and ensure compliance with protocols
Qualifications
- 3+ years of public safety dispatch experience in a 911 center
- Valid POST Public Safety Dispatcher certification
- CPR and EMT-Basic certification required
- Proficiency in CAD/RMS systems (e.g., Versadex, ProCAD)
- Ability to remain calm under extreme pressure during emergencies
- Clear speaking voice and excellent active listening skills
- Ability to pass comprehensive background check and psychological evaluation