Job Description
Join Texas State Government's elite remote workforce and make a difference in your community! We're seeking dedicated Customer Service Representatives for weekend shifts with exceptional benefits including full health/dental coverage, 20 PTO days, 12 paid holidays, and a robust retirement plan. Enjoy a 100% remote work environment while serving Texans with pride and stability.
Responsibilities
- Handle citizen inquiries via phone, email, and chat for state agency services
- Process applications and documentation with strict compliance protocols
- Resolve issues using multi-channel communication tools
- Maintain accurate records in state databases
- Collaborate with cross-functional teams on complex cases
- Adhere to Texas state government confidentiality standards
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency with remote work tools (Zoom, Teams, Salesforce)
- Clear communication skills in English/Spanish bilingual preferred
- Ability to work independently with minimal supervision
- Pass background check and drug screening
- Texas residency required