Job Description
Join Texas's premier public service team as a Remote Customer Service Specialist! Enjoy excellent benefits including comprehensive health insurance, retirement plans, and paid time off. This weekend shift position offers the flexibility of remote work while serving our community. Make a meaningful impact with job security and competitive compensation. Hiring now for dedicated professionals ready to deliver exceptional service to Texas residents.
Responsibilities
- Provide responsive customer support via phone, email, and chat for state programs
- Process applications, claims, and inquiries with accuracy and empathy
- Maintain detailed case documentation in state databases
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to state compliance protocols and data security standards
- Contribute to process improvement initiatives
- Support weekend coverage (Saturday/Sunday 8AM-8PM)
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience
- Proficiency with CRM systems and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work independently in remote environment
- Texas residency required
- Background clearance clearance
- Spanish fluency a plus