Job Description
Join Illinois State Employment Services and transform your career with unparalleled benefits and daily pay! We're seeking dedicated professionals for remote roles in Chicago while serving our community. Enjoy comprehensive health insurance, pension plans, paid time off, and tuition reimbursement—all while earning daily wages. This is your opportunity to make a meaningful impact with work-life balance.
Our remote positions offer flexible hours, state-of-the-art digital tools, and collaborative virtual teams. You'll work directly with Illinois residents to deliver essential public services while advancing your professional development in a supportive environment.
Responsibilities
- Process unemployment claims and eligibility determinations with precision
- Provide virtual support services to Illinois residents via phone and digital platforms
- Maintain accurate records in state compliance databases
- Collaborate with cross-functional teams on policy implementation
- Conduct eligibility assessments using state guidelines
- Generate daily performance reports for leadership review
- Participate in continuous training on state regulations
Qualifications
- Bachelor's degree in Public Administration or related field
- 3+ years in customer service or public sector roles
- Proficiency with virtual collaboration tools (Zoom, Teams, Salesforce)
- Illinois state residency required
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Background check clearance