Job Description
Join the State of Michigan’s Critical Support Team
We are currently seeking a highly skilled Night Shift IT Specialist to ensure the continuity of state operations. In this role, you will be the first point of contact for critical system failures and technical issues affecting state agencies during off-hours. This is an excellent opportunity for a detail-oriented professional to work within a secure, mission-critical government environment.
Why Apply?
- Work a stable 2:00 PM - 10:30 PM schedule (7 on/7 off rotation).
- Competitive benefits package including health, dental, and retirement plans.
- Contribute directly to public service and infrastructure stability.
Job Summary:
The Night Shift IT Specialist will provide Tier 2 technical support and troubleshooting for local and wide area networks (LAN/WAN). You will monitor system health, perform automated backups, and respond to critical alerts to ensure minimal downtime for state employees.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for local and wide area networks (LAN/WAN).
- Monitor system logs and perform automated backups to ensure data integrity.
- Respond to critical alerts and resolve hardware/software issues for state employees.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all incidents and resolutions in the Service Desk ticketing system.
- Collaborate with the day shift team to resolve complex technical escalations.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+).
- Minimum of 2 years of experience in IT support or help desk environments.
- Must be available to work rotating night shifts, weekends, and holidays.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and ability to communicate complex technical concepts clearly.