Job Description
Join a Mission-Driven Team
Are you seeking the stability and purpose of public service? The Texas Health and Human Services Commission (HHSC) is currently hiring a Weekend Customer Service Representative to support our Dallas operations. In this pivotal role, you will serve as the first point of contact for Texas families, providing essential support regarding healthcare, benefits, and community services. If you value job security and want to make a real difference in your community, we invite you to apply.
Why Join Us?
We offer a comprehensive benefits package designed to support your work-life balance and future. Our team enjoys:
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Flexible Scheduling: Dedicated weekend shifts allow you to enjoy your weekdays.
- Health & Wellness: Medical, dental, and vision insurance.
- Retirement Security: State-sponsored retirement plan with employer match.
- Paid Time Off: Generous vacation and holiday leave.
Responsibilities
- Manage High-Volume Communications: Handle a high volume of inbound and outbound inquiries regarding Medicaid, CHIP, and other state programs during weekend operations.
- Ensure Data Integrity: Accurately update and maintain client records in state databases, ensuring all information is current and confidential.
- Problem Resolution: Assist applicants with application processes, eligibility questions, and account inquiries while adhering to strict state regulations.
- Service Excellence: Maintain a high level of customer satisfaction by demonstrating empathy, patience, and professionalism in every interaction.
- Collaborative Support: Work closely with supervisors and internal teams to escalate complex issues and improve weekend service delivery.
- System Proficiency: Utilize state-specific case management software and MS Office Suite to document interactions and generate reports.
Qualifications
- Education: High School Diploma or GED equivalent required; Associate’s degree preferred.
- Experience: Minimum of 1 year of customer service, call center, or administrative support experience.
- Availability: Must be available to work weekends, specifically Saturday and Sunday, on a recurring basis.
- Skills: Proficient in Microsoft Office Suite and ability to learn new state government software quickly.
- Communication: Excellent verbal and written communication skills with the ability to explain complex policies to diverse audiences.
- Integrity: Strong attention to detail and a commitment to maintaining the highest standards of confidentiality and ethics.