Job Description
Join our elite team serving Kentucky drivers! We're urgently seeking passionate Customer Service Representatives to deliver exceptional service at Louisville's busiest DMV branch. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for detail-oriented professionals who thrive in fast-paced public service settings. Immediate openings available - apply now to start your rewarding career!
Responsibilities
- Process vehicle registrations, title transfers, and driver license applications with 99% accuracy
- Resolve complex customer inquiries regarding KY DMV regulations and procedures
- Utilize specialized software to verify documentation and process payments
- Maintain organized digital and physical records per state compliance standards
- Collaborate with law enforcement agencies for document verification
- Train new hires on DMV systems and customer protocols
- Support branch operations during peak hours and seasonal surges
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience in regulated industry
- Proficient in MS Office suite and database management
- Valid KY driver's license with clean record
- Ability to pass federal background check and security clearance
- Exceptional conflict resolution and multitasking abilities
- Familiarity with KY state statutes (KRS 186) preferred
- Spanish bilingual certification highly valued