Job Description
Are you a tech-savvy professional looking to make a tangible impact in your community? The City of Phoenix is urgently seeking a skilled IT Support Specialist to join our dynamic Department of Technology team. We are looking for dedicated individuals to ensure our critical government services run seamlessly.
This is a critical role within the agency, offering immediate opportunities for career growth and a chance to serve the public. If you are ready to leverage your technical expertise in a high-visibility environment, we want to hear from you today.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to city employees via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and access rights for internal systems.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate inventory records for all IT assets and peripherals.
- Collaborate with senior IT staff to implement security patches and system upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with ticketing systems (e.g., ServiceNow, Remedy) is highly preferred.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently and prioritize tasks in a fast-paced government environment.