Job Description
Join the U.S. Department of Veterans Affairs in Tampa and make a direct impact on our nation's heroes! We're seeking a dedicated Veterans Service Representative to deliver exceptional support to veterans and their families. This full-time federal position offers competitive pay, comprehensive benefits, and the unique advantage of weekly payroll processing. Enjoy a rewarding career while serving those who served us.
Why Apply?
- Weekly pay cycle for consistent financial planning
- Comprehensive federal benefits package (health, dental, vision)
- Generous paid time off and retirement plans
- Tuition assistance and professional development
- Stable federal employment with mission-driven purpose
Responsibilities
- Process and adjudicate veterans' benefit claims with precision
- Provide direct support to veterans regarding healthcare, education, and compensation benefits
- Maintain accurate case records and documentation in federal systems
- Collaborate with medical and legal teams to resolve complex cases
- Conduct outreach to underserved veteran communities
- Adhere to strict federal regulations and privacy protocols
- Train on new VA policies and procedural updates
Qualifications
- U.S. citizenship required
- Bachelor's degree or equivalent experience in public administration
- Minimum 2 years customer service or case management experience
- Proficiency in VA systems (VBMS, VBA) and MS Office Suite
- Ability to handle sensitive information with confidentiality
- Strong analytical and problem-solving skills
- Valid driver's license and ability to travel locally
- Pass federal background investigation