Job Description
Join the U.S. Department of Veterans Affairs in Minneapolis as a Veterans Service Representative and directly impact the lives of our nation's heroes. This critical role involves processing veterans' claims, providing expert guidance on benefits, and ensuring seamless access to healthcare, education, and compensation programs. You'll work in a mission-driven environment dedicated to honoring service through exceptional support.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with 100% accuracy
- Provide personalized benefit consultations to veterans and their families
- Collaborate with medical professionals to develop comprehensive claim files
- Represent VA at community outreach events to educate on available benefits
- Maintain detailed case documentation in electronic systems
- Train junior representatives on VA policies and procedures
Qualifications
- U.S. citizenship required
- Bachelor's degree or equivalent experience in social work, public administration, or related field
- 3+ years of claims processing or veteran advocacy experience
- Proficiency with VA claims systems (VBMS, VBA) and Microsoft Office
- Ability to interpret complex federal regulations (38 CFR)
- Valid state driver's license and reliable transportation