Job Description
Join the U.S. Department of Veterans Affairs in Fort Worth, TX, as a part-time Veterans Service Representative. Make a meaningful impact supporting America's heroes by processing benefits claims, providing exceptional customer service, and ensuring timely resolution of veteran inquiries. This flexible position offers competitive pay and the opportunity to serve those who served our nation.
Why Join Us?
• Competitive federal benefits package
• Professional development opportunities
• Collaborative team environment
• Flexible part-time schedule (20-30 hours/week)
Responsibilities
- Review and process veterans' benefit claims with 95% accuracy
- Provide exceptional customer service via phone, email, and in-person
- Maintain detailed case documentation in VA systems
- Collaborate with medical and legal teams for complex cases
- Conduct eligibility assessments for VA programs
- Process compensation and pension applications
- Participate in quarterly training on policy updates
Qualifications
- US citizenship required
- 1+ years customer service experience
- Proficiency in Microsoft Office Suite
- Ability to handle confidential information with discretion
- Strong problem-solving and analytical skills
- Valid driver's license (for occasional travel)
- VA benefits knowledge preferred
- Ability to work 20-30 hours/week (flexible scheduling)